RETURNS AND REFUND POLICY

OVERVIEW At GoRollaGoRilla, our Drops are strictly limited, but your rights as a consumer are fully protected under Irish and European Union law, including the Consumer Rights Act 2022 and the EU Consumer Rights Directive.

THE 14-DAY RETURN WINDOW Whether your merchandise is shipped within Ireland or internationally, we accept returns for 14 days after you receive your item. You may return your order for any reason and without justification, provided it meets the hygiene conditions below.

ELIGIBILITY FOR RETURNS (THE HYGIENE EXCEPTION) Because Rolls by GoRollaGoRilla are skin-contact athletic products, strict hygiene rules apply. To be eligible for a return, your item must be in the exact same condition that you received it: completely unused and with the premium foil pouch strictly unopened and sealed. Under EU law, we cannot and will not accept returns for any tape packs where the foil seal has been broken or tampered with, for health protection and hygiene reasons. You will also need the receipt or proof of purchase.

NO FINAL SALE ITEMS We stand behind every Batch we produce. We have no final sale items. Whether you purchased your tape at standard Drop pricing or during a heavily discounted promotional event, your purchase is fully eligible for return within the 14-day window (provided the foil seal remains intact).

RETURN SHIPPING & FEES

• Return Shipping Costs: The customer provides and pays for all return shipping.

• Restocking Fees: We charge zero restocking fees on any returned items.

HOW TO START A RETURN To initiate a return, contact us at support@gorollagorilla.com. If your return request meets the initial criteria, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES (DEFECTIVE GOODS) We engineer our tape for the mats, and we stand by its quality. Please inspect your order upon reception and contact us immediately if the item is defective, damaged in transit, or if you received the wrong item. We will evaluate the issue and make it right in accordance with your statutory rights to a repair, replacement, or refund for faulty goods. If the error is ours, we will override our standard policy and cover the return shipping costs.

EXCHANGES (THE DROP REALITY) GoRollaGoRilla operates out of the Secret Habitat on a strict, limited-edition Drop model. We do not hold excess inventory. Because our batches sell out completely, we cannot offer direct exchanges for different colors. The fastest way to ensure you get what you want is to return the eligible, unsealed item you have for a refund, and make a separate purchase for a new item if a subsequent Drop is currently live.

REFUNDS We will notify you once we’ve received and inspected your return at the Secret Habitat, and let you know if the refund was approved based on the condition of the seal. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us at support@gorollagorilla.com.