SHIPPING & DISPATCH PROTOCOL

OVERVIEW: THE DROP REALITY You successfully navigated the drop and secured your armor. Now it is our job to get it from the Secret Habitat to your gym bag. GoRollaGoRilla does not operate like a massive corporate warehouse. We run highly curated, limited-edition Drops. When a Batch goes live, volume is extremely high. Read this protocol carefully so you know exactly when your tape will land.

DISPATCH & PROCESSING TIMES Once a Drop goes live and your payment is captured, the packing sequence begins.

• Standard Processing: Orders are typically packed and dispatched from our facility within 24 to 48 hours of your order confirmation.

• Drop Day Surges: During the first 48 hours of a new Batch release, processing may take up to 3 business days due to sheer volume. You will receive an automated email notification the second your foil pouch is handed over to the carrier.

• Note: We do not process or ship orders on weekends or Irish public holidays.

THE CARRIER: AN POST All GoRollaGoRilla orders are shipped out of the Republic of Ireland strictly utilizing An Post. Once the package is scanned by An Post, the physical transit time is entirely in their hands. All delivery timeframes provided at checkout are estimates, not ironclad guarantees.

DOMESTIC SHIPPING (THE HOME TURF - IRELAND) We prioritize the home turf.

• Standard Delivery: Estimated 1 to 3 business days after dispatch.

• Tracked Delivery (If selected): You will receive an An Post tracking number in your dispatch email to monitor the drop to your door.

INTERNATIONAL & EU SHIPPING We ship BJJ armor across the European Union and internationally.

• EU Delivery: Estimated 5 to 10 business days after dispatch.

• Rest of World: Estimated 7 to 15 business days depending on your local postal infrastructure.

• Customs, Duties, and Import Taxes: If you are ordering outside of the EU, your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. GoRollaGoRilla is not responsible for these charges. If they apply, you are responsible for paying them to clear your goods through local customs.

ORDER MODIFICATIONS & ADDRESS ERRORS Because of the fast-paced nature of our Drops, we begin processing orders immediately. We cannot guarantee any address changes once an order is placed. It is your absolute responsibility to ensure your shipping address, Eircode/Zip code, and contact details are 100% accurate at checkout (this is why we highly recommend using Google Pay or Shop Pay for accelerated, error-free checkouts). If a package is returned to the Secret Habitat due to an incorrect address provided by you, you will be required to pay the shipping cost to have it dispatched a second time.

LOST, STOLEN, OR DAMAGED PACKAGES Once we hand your order over to An Post, title and risk of loss pass to you. We are not legally liable for packages that are lost in transit, misdelivered by the carrier, or stolen from your property after being marked as "Delivered." However, we protect our own. If your package arrives violently damaged or the tape inside is compromised from transit, take photos immediately and contact us at support@gorollagorilla.com within 48 hours of delivery so we can investigate and make it right.

TRACKING YOUR ARMOR If you selected a tracked shipping option at checkout, your dispatch confirmation email will contain your tracking link. Please allow up to 24 hours for the An Post system to update and reflect the package's movement.